Twitter loot locker2/28/2023 I should be jumping with joy that I can buy a pair of socks right!? I am disgusted with their customer service… after all they accused me of sending worn shoes and almost didn't offer me a refund. I am pending a response.ĩ/14 - Foot Locker CS provided me with a $10 gift card. I took pictures and send another email to the Foot Locker CS with the CEO in copy because I wanted a gift card or something due to being accused and lack of customer service. PLEASE REFUND ME MY MONEY TO THE ORIGINAL METHOD OF PAYMENT."ĩ/13 - I received the shoes back from Foot Locker and was immediately disgusted because the shoes were in the original condition they were sent to me. I could see if I returned the pair and did not order the exact same shoe but I did. I would never think Foot Locker would accuse a customer of doing such a thing. ![]() I feel like I have been robbed! In today's economy I don't have a spare $50 for shoes that did NOT fit and were NOT worn by my daughter because again they do not fit and that is how people develop corns. I AM REQUESTING MY MONEY BACK FOR ORDER ******. Could this have been an oversight on Foot Lockers behalf when sending out the shoe? Secondly, why would I go place another order for the exact same shoe. I am confused, baffled, and puzzled because why would I let my child walk around with her toes bunched up in the front wearing shoes that do not fit. I am sure this is a recorded line so Foot Locker can run this back. Well, if the item was received on 8/30 why would there be no photos? I can not make this up! There is no photos because the shoes were not worn so why would photos be taken. Diane had me on hold for a good 10 minutes after all the other holds I had and advised she spoke with a lady in the Dominican Republic (Diane did not know her name) who was unable to find any photos on this file at this time. I asked Monica for Corporate's number and she provided *******815.Īlso, 9/9 - I called *******815 and spoke with Diane/Operator #516422 since again the number Monica gave me was NOT corporate, rather a different number to customer service. She advised the Junction City warehouse received my return on 8/30 but can not provide a refund because the shows were worn. I can provide pictures of the Hello Kitty shoes if necessary.ĩ/9 - I thought it was weird I did not receive any email or further correspondence saying the return was received and it has been at least a week so I reached out and spoke to Monica. ![]() I noticed they were tight so I immediately placed another order on 8/19 for the exact same shoe Nike Presto Maroon but in a size 3Y/ Order # *****. Something told me to have her try on her other Nike Presto's with the Hello Kitty Design on that she got as they were a 2Y as well to compare. ![]() ![]() Foot Locker is refusing to provide me a refund.Ĩ/19 - I placed my initial order for the Presto in Maroon/ Size 2Y. The shoes were the Nike Presto Maroon color in a size 2Y. When the shoes arrived, I had my daughter try the shoes on and they did not fit her. "Summary - Order number ******* was placed on 8/19 and delivered on 8/24. This is the original email I sent to Foot Locker CS and I CCed the CEO as well. LESSON - Check your shoes left, right, front, back, top, to bottom and take pictures because Foot Locker will accuse you of sending worn shoes back and not provide a refund although shoes were in original condition they were sent!
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